Return Policy
Return Policy:
At derma.pk, we value your satisfaction and strive to ensure that you receive products of the highest quality. We understand that sometimes circumstances may arise where you might need to request a replacement for your purchase. Therefore, we offer a “Replacement Only” policy.
Replacement Only Policy:
1. No Refund Allowed: Please note that we do not provide refunds for any products purchased from derma.pk. We only offer replacements for products that are eligible for return under our return policy.
2. Replacement for Damaged or Defective Products: In the event that you receive a damaged or defective product, we are happy to provide you with a replacement. To be eligible for a replacement, you must inform us within 2 days of receiving the product. We may require photographic evidence of the damage or defect to process your request.
3. Replacement for Incorrect Products: If you receive a product different from the one you ordered, we will gladly replace it for you. Please notify us within 7 days of receiving the product, and we will guide you through the replacement process.
4. Replacement Procedure: To request a replacement, please contact our customer support team via email at [email protected] or through WhatsApp at +92-320-5999-650. Provide us with your order details, a clear description of the issue, and any necessary evidence, such as photographs.
5. Courier Charges for Replacements: While we offer replacements, it is important to note that the courier charges for returning the product to us and receiving the replacement will be borne by you, the customer. You can choose any reliable courier service to send the product back to us.
6. Eligibility for Replacements: To be eligible for a replacement, the product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, replacements are subject to inspection and approval by our team.
7. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, such as opened skincare products, cosmetics, and personal care items. Please review the product description carefully before making a purchase.
8. Return Authorization: Before returning any product for a replacement, you must receive a return authorization from our customer support team. Packages sent without prior authorization may not be eligible for replacement.
Our team at derma.pk is committed to providing you with the best shopping experience, and we will do our utmost to ensure your satisfaction with our products and services. If you have any questions or concerns about our replacement policy, please do not hesitate to reach out to our customer support team for assistance.
Thank you for choosing derma.pk as your preferred destination for all your skin care needs. We look forward to serving you and helping you achieve radiant and healthy skin.
