We accept a variety of payment methods, including Cash on Delivery (COD), online payments through credit/debit cards, and bank transfers. You can choose the method most convenient for you at checkout.

If you encounter any problems with your order or payment, please reach out to our customer support team immediately. You can contact us via email at care@dermatologists.pk or on WhatsApp at +92-320-5999-650. We will work with you to resolve the issue promptly and ensure your satisfaction.

For your safety and in compliance with regulations, we only offer prescription medicines to customers who provide a valid prescription from a licensed healthcare provider. All prescription orders placed on Dermatologists.pk are fulfilled by Derma.pk, Pakistan's first registered skincare pharmacy, licensed under License No. 05-352-0066-113523P. Please consult with our pharmacist before placing an order, as we are committed to ensuring your well-being and adhering to pharmaceutical standards.

Online payments are processed immediately, and your order will be processed once payment is confirmed. Bank transfers may take 1-2 business days to reflect in our account. Once payment is confirmed, we will begin processing and shipping your order.

To make an online payment, simply select the payment method during checkout and follow the prompts to complete your transaction. For bank transfer payments, you can use the provided bank details and transfer the payment. Once done, send us your payment confirmation to process your order.

If you missed the delivery of your prepaid order, please contact the courier directly using the tracking number provided in your shipping confirmation email. Alternatively, our customer support team can assist you in rescheduling your delivery. Reach us at care@dermatologists.pk or via WhatsApp at +92-320-5999-650.

If you have not received a tracking number, first check your spam or junk email folder. If you still can't find it, contact us at care@dermatologists.pk or WhatsApp us at +92-320-5999-650, and we’ll be happy to assist you.

Tracking your order is simple! Visit our "Track Your Order" page on the website, and use your tracking number, or enter your order number and mobile number to get real-time updates on your shipment.

Unfortunately, you cannot inspect your COD parcel before making the payment. Payment must be made at the time of delivery, and once the payment is received, you can inspect the contents of the package.

If you are not available to receive your COD order, the courier will attempt a second delivery. If the second attempt fails, the order will be returned to us. You can contact our support team to arrange a convenient re-delivery.

Yes, for hygiene and safety reasons, certain items such as opened skincare products, cosmetics, and personal care items cannot be returned or replaced. We strongly recommend reviewing the product description before purchasing. If you're unsure about a product, please contact us for more details before making a purchase.

To request a replacement, please contact our customer support team via email at care@derma.pk or through WhatsApp at +92-320-5999-650. Provide your order details, a clear description of the issue, and any required evidence, such as photographs. Our team will guide you through the replacement process.

Unfortunately, we do not offer refunds for any products purchased from Derma.pk. We operate a "Replacement Only" policy. If you receive a damaged or incorrect product, or if there is another issue with your order, we will provide a replacement in accordance with our return policy.

If you receive a damaged or incorrect product, please notify us within 2 days of receiving the item. To ensure a smooth process, we may ask for photographic evidence of the damage or discrepancy. We will then proceed with a replacement as per our policy.

Customers are responsible for the shipping costs associated with returning a product for replacement. However, if the product is defective, damaged, or incorrect, we will assist in the return process and offer a replacement. Please ensure the product is returned in its original condition.